Ongoing Collaboration and Resource Sharing

To support ongoing collaboration and resource sharing, NRHI, with support from The Rockefeller Foundation, is hosting a three-part Innovation Series to bring testing site leaders together to learn from one another and share successes and challenges.

Each session provides opportunity to hear from regional leaders and share tools and resources to support ongoing testing efforts.

Who should attend?
Leaders and staff from testing sites including health systems, public health, community based organizations, FQHCs, labs and pharmacies.

November 17th

Choosing the right type of testing site &
managing through changes in weather

Key take-aways

Part One top image

During the first part of the Innovation Series, Ashley Johnson, Continuous Improvement Specialist at Providence St. Joseph Health, Alaska Region, and Brittney Hahn, BSW, CDCA, Early Intervention Program Coordinator at the UC College of Medicine in Cincinnati, OH shared how they are selecting testing sites and managing through changes in weather.

They shared innovative practices as well as ongoing challenges and received insight from other leaders across the country.

Key take-aways include:

1.Approaches to keeping staff warm

  • Use hand and foot warmers
  • Create heated spaces for staff breaks using space heaters inside tents
  • Use ice fishing huts designed to withstand the elements to protect staff from the elements
  • Use heated storage units with collapsible awnings as hubs for testing Select plastic gowns (vs. paper) to provide more insulation
  • Move testing to indoor locations when proper ventilation and infection prevention protocols can be established
  • Consider indoor/outdoor facilities with open walls such as parking garages
  • Consider using refurbished shipping containers

2.Staff and patient safety and patient trust

  • Provide ice cleats to staff in icy conditions
  • Rotate staff often
  • Implement signs and cones and barriers at drive through sites to keep vehicles at safe distance when conditions are icy or snowy
  • Create testing spaces that are thoughtful, clear, and reassuring

3.Ongoing barriers include

  • Access to heaters and tents that withstand conditions
  • Ability to keep cleaning supplies from freezing
  • Keeping the hands of staff warm given need to frequently change gloves
  • Financial barriers to maintaining site operations and concerns of upcoming funding cliff with CARES ACT funds only available through the end of 2020

We also heard from Caitlin Taylor, RA, Architect and Design Director at MASS Design. Caitlin shared how MASS is supporting pandemic response working with multiple industries to build spaces and processes to reduce the spread of infectious disease and support trust building with patients. Caitlin provided an overview of Design Considerations for Off-Site COVID-19 Testing Centers, a tool designed in partnership with NRHI and Senior Epidemiologist Liz Winterbauer, MPH. Additional resources shared by presenters and participants and can be accessed here.

This session highlighted the need for ongoing support and financial assistance for COVID-19 testing as cases surge across the country. Let’s continue to learn from each other and accelerate progress by coming together, sharing resources, and advocating for the ongoing support needed for effective and safe testing.

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This event is co-sponsored by the Network for Regional Healthcare Improvement and The Rockefeller Foundation. The views expressed by the speakers and moderators do not necessarily reflect the views of the sponsors

November 24th

Promoting a positive patient experience

Key take-aways

WSU-Innovation Series-11.24.20

During the second part of the Innovation series, Phillip D. Levy, MD, MPH, FACEP, FAHA, FACC Professor of Emergency Medicine and Assistant Vice President for Research at Wayne State University and Chief Innovation Officer at Wayne Health shared how they are engaging community members and providing screenings and services beyond COVID testing to meet the needs of community members and to provide a positive patient experience.

Key take-aways include:

1.Work with trusted community partners

  • Identify which communities you want to target and then identify community partners trusted by that population to help build trust and reduce fear
  • Community partners can help provide services beyond COVID-19 testing
  • Prioritizing the patient experience can have a cumulative effect when patients share that experience with others

2.Use data to drive prioritization and services provided

  • Leverage data to understand risk distribution and inform response
  • Use data on language and disabilities to understand translation and accessibility modifications necessary
  • Utilize data on both social needs and medical comorbidities
  • Data can inform what services, beyond testing can support community members
  • Surveys can be used upon patient registration to help inform needs
  • Understand not only the pockets of risk, but why that risk exists

This session highlighted the value of building services with communities and not for them and to how understanding the needs, fears and desires of community residents supports effective response. This approach can create lasting infrastructure needed for response to the current pandemic and more importantly for long term community engagement to support population health management.

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This event is co-sponsored by the Network for Regional Healthcare Improvement and The Rockefeller Foundation. The views expressed by the speakers and moderators do not necessarily reflect the views of the sponsors

UPCOMING: December 1st

Return to school and work – scaling rapid testing

As rapid tests become more readily available and schools and businesses explore options to open or remain open, there is much to be learned from sites that have been providing mass testing since the beginning of the pandemic. This session will focus on applying lessons learned from recent testing efforts to develop a scalable mass-testing strategy. Additionally, we will discuss evolving technologies and test types to support scale.

REGISTER

This event is co-sponsored by the Network for Regional Healthcare Improvement and The Rockefeller Foundation. The views expressed by the speakers and moderators do not necessarily reflect the views of the sponsors