Elizabeth Mitchell, President and CEO
On May 1, 2013, Elizabeth Mitchell became the new President and CEO of the Network for Regional Healthcare Improvement. Prior to taking her role with NRHI, Mitchell led the Maine Health Management Coalition and Foundation as CEO since 2008. Under Mitchell’s leadership, the Coalition became one of the most successful Regional Health Improvement Collaboratives in the country, implementing innovative programs in quality and cost measurement, employer and consumer engagement, and payment and delivery reform that are widely viewed as models for improving both the quality and affordability of healthcare. At the beginning of 2013, the Coalition was designated as one of the initial four Qualified Entities by the Centers for Medicare and Medicaid Services, enabling the residents of Maine to use Medicare claims data in their efforts to reduce healthcare costs and improve quality. In February 2013, the State of Maine received a $33 million State Innovation Models grant from the CMS Innovation Center, one of only six states to receive similar funding, based on an application developed jointly by the State and the Coalition. Mitchell has also played a leadership role in national initiatives on healthcare quality and cost through her roles as Chair of the NRHI Board of Directors, as a member of the MACRA Physician Focused Payment Model Technical Advisory Committee, as a member of the Board of Directors of the National Quality Forum, as a member of the Coordinating Committee for the Measure Applications Partnership, and as a member of the Board of Directors of the National Business Coalition on Health. In February 2013, she gave invited testimony to the Subcommittee on Health of the U.S. House of Representatives Committee on Energy and Commerce, describing the work that the Maine Health Management Coalition has done to improve the quality and affordability of healthcare in Maine and the role that Regional Health Improvement Collaboratives could play in transforming healthcare nationally. Prior to becoming CEO of the Maine Health Management Coalition, Mitchell worked for MaineHealth, Maine’s largest integrated health system, where she led several transparency and quality improvement efforts. She served two terms in the Maine State Legislature, where she chaired the Health and Human Services Committee. She has also held posts at the National Academy for State Health Policy and London’s Nuffield Trust. She was selected for an Atlantic Fellowship in Public Policy by the Commonwealth Fund and the British Council. She completed the International Health Leadership Program at Cambridge University’s Judge School of Management while pursuing graduate studies at the London School of Economics.
Elizabeth can be contacted at .
To check Elizabeth Mitchell’s availability for an event, and for information on her speaking fees, please contact:
Ellen Gagnon, Executive Director, Healthcare Affordability
Ellen Gagnon joined the Network for Regional Healthcare Improvement (NRHI) as the Senior Project Director on November 1, 2013, bringing over twenty years of experience in the healthcare industry. In her current role as Executive Director, Healthcare Affordability, she leads a multi-region innovation pilot to develop standardized, actionable and transparent healthcare cost reporting which is essential to identify and address cost drivers. Prior to joining NRHI, she held the position of Senior Program Manager at Martin’s Point Health Care, developing and leading various cross-functional teams and supporting efforts that included Behavioral Health integration, a Medical Expense Management initiative and Clinical Quality Reporting. She served as the Population Health Nurse Advisor and organized multiple efforts toward achievement of NCQA Patient Center Medical Home standards. She was the Senior Project Manager for Martin s Point Health Plans, leading teams to develop and implement an innovative Primary Care Payment Model with a web-based provider reporting and medical expense analysis tool.
Ellen can be reached at .
Randy Chenard, Executive Director, HealthDoers Network
Randy Chenard comes to NRHI as the Executive Director of the HealthDoers Network with over 20 years of experience leading organizations both operationally and through transformation, including large, complex initiatives focusing on transformational change. Most recently, he served as the Program Director for the Maine State Innovation Model, leading multi-payer healthcare transformation and innovation projects throughout the State of Maine, including innovations ranging from the advancement of payment reform to health information technology. Under Randy’s leadership, Maine became known for it’s excellence in effective organization and execution of healthcare transformation activity. Prior to Randy’s experience leading Maine’s SIM program, he was the Assistant Vice President of Strategic Execution for Global Business Solutions with a Fortune 250 company, where he gained experience in many leadership and organizational capacities, developing the skills to lead diverse organizations and cross-functional teams to significant goal achievement. Through those experiences, he has developed a solid understanding of how collaboration, partnership, and innovation impact the ultimate success of any initiative and organization, and how to operationalize those capabilities.
Randy can be reached at .
Carole Florman, Executive Director, Strategic Communications
Carole Florman is joining NRHI after almost 25 years in Washington, DC where she has worked as a communications strategist, spokesperson, and senior manager in the executive branch, non-profit sector, on Capitol Hill, and as a consultant.
Carole served as the deputy director of public affairs for the Justice Department under Attorney General Janet Reno; as vice president of communications for the Corporation for Public Broadcasting; and as the communications director for the 56th Presidential Inaugural Ceremonies, the historic first inauguration of President Barack Obama. Most recently, Carole worked for the Treasury Department’s Troubled Asset Relief Program, where she played a variety of roles from managing Treasury’s relationship with its four oversight bodies, to overseeing statutory reporting and transparency of the program, to directing operations as Chief of Staff.
Carole also serves on the board of the Veterans Writing Project, a non-profit organization that provides no-cost writing seminars and workshops to veterans, service members, and military family members, and publishes a literary journal with writing by the same. Carole earned a B.A. in Liberal Arts from Stony Brook University, and a Master of Public Administration from Harvard Kennedy School. She currently resides in Silver Spring, MD with her husband and two dogs.
Carole can be reached at
Jim Chase, Senior Advisor
Jim Chase, MHA, joined NRHI as a Senior Advisor in the spring of 2017. He served as President of Minnesota Community Measurement (MNCM) from 2004 until 2017 where he led the development of one of the first statewide healthcare quality measurement and public reporting organizations. He pioneered the use of clinical data in measurement and the public reporting of patient experience of care, patient reported outcomes, total cost of care, and equity of care.
Prior to joining MNCM, he served as Director of Health Purchasing at the Minnesota Department of Human Services. He has held roles at multiple health plans and provider organizations throughout Minnesota. He has also taught courses at the University of Minnesota in the School of Public Health’s Health Administration program for many years. He is the Vice Chair of the National Quality Forum and is a member of the Scientific Advisory Group for the County Health Rankings project. He has served as the past chair of NRHI’s board of Directors, and as a board member of the Institute for Clinical Systems Improvement and Apple Tree Dental. Jim completed his undergraduate studies at Washington University in St. Louis and earned a Master’s Degree in Health Administration from the University of Minnesota.
Stacy Donohue, Senior Director of Federal Programs
Stacy Donohue joined the Network for Regional Healthcare Improvement October 2015 to provide program management to NRHI’s High–Value Care Support and Alignment Network under CMS’ Transforming Clinical Practice Initiative. Stacy brings more than twenty years of experience in the healthcare industry in the areas of network management, operations management, process and quality improvement, product management, and accreditation and compliance management. Stacy holds a Masters’ in Business with a concentration in healthcare management, several project management certifications, is a Six Sigma Blackbelt and a certified process master.
Stacy can be reached at .
Jessica Little, Senior Manager of Operations, HealthDoers Network
Jessica comes to NRHI most recently from Martin’s Point Healthcare where she spent 4.5 years leading program development and project management within the health management department. Programs were focused on identification, stratification, intervention and success measurement for patients with chronic conditions, high risk medical conditions and behavioral health conditions. Program goals focused on patient experience, improved health outcomes and medical expense management. In this role she was also responsible for management of a team of health coaches and operations staff, development of effectiveness reporting and presentation to key stakeholders, vendor implementation and management, and contract management. In addition to her experience at Martin’s Point, Jessica has direct healthcare experience as a registered dietitian and sales professional for clinical nutrition products. Jessica is also the co-owner of Magnolia Fitness, a barre and yoga studio where she is responsible for operations, budget, marketing and class instruction.
Jessica can be reached at .
Toni Mark, Grants Manager
Toni Mark joined the Network for Regional Healthcare Improvement on January 2015. As Grants Manager for NRHI, Toni oversees the financial administration of all grants and agreements and ensures compliance with each funder’s policies. Prior to joining NRHI, she spent approximately 10 years in Alaska writing, negotiating, and managing federal, state, private and corporate grants. Toni began her journey in grant writing and management as the General Administrator for the Native Village of Kwinhagak, a federally recognized tribe, located on the Kuskokwim Bay in Quinhagak, Alaska. Then as senior Grant Writer for Three Star Enterprises, LLC in Palmer, Alaska, she wrote primarily Federal grants for tribes located in the remote regions of Alaska and assisted several in being able to manage their grants themselves. Mostly recently, she served as the Grants Administrator for the Alaska Native Heritage Center, and also got to experience the rich cultures of Alaska. Toni graduated summa cum laude with a BA in Organizational Leadership from University of New England.
Toni can be reached at .
Mary-Isabel Aromando, Project Manager, Getting to Affordability
Mary-Isabel Aromando is the project manager for the Getting to Affordability project. Mary-Isabel joined NRHI in September 2014 as the project coordinator for the Center for Healthcare Transparency. Prior to joining NRHI, Mary-Isabel worked as the Executive Administrator for the Massachusetts Health Officers Association, a professional organization for state and local public health department staff. She also spent several years as the outreach health educator at the Maine Medical Center Cancer Institute where she had the opportunity to support clinical staff in their outreach efforts and engage area service providers. Mary-Isabel has an undergraduate degree in Biology from Tufts University and a master’s degree in Environmental Health from Clark University.
Mary-Isabel can be reached at
Emily Levi, Project Manager for Federal Programs
Emily Levi is the Project Coordinator for the NRHI High-Value Care Support and Alignment Network initiative through the Center for Medicare and Medicaid Services. In this role she is responsible for working with a team of seven national healthcare collaboratives to develop a high-value care learning program focused on evidence-based quality improvement activities and increasing awareness around total cost of care and high-value care. The learning program will be disseminated to Practice Transformation Networks working nationally. Previously Emily managed a federal grant through the Maine Center for Disease Control and Prevention. Emily brings experience of grant management, coordination, evaluation, and relationship building. Emily has her Master degree in Public Health from the Muskie School, University of Southern Maine.
Emily can be reached at .
Betsy Critchfield, Program Coordinator, HealthDoers Network
Betsy Critchfield is Operations Specialist for the HealthDoers Network, supporting rapid network growth and strengthening member engagement. Prior to NRHI, Betsy served as Event Coordinator for the Portland Museum of Art where she focused on logistics management and member engagement. In collaboration with the Maine Center for Disease Control and the Department of Transportation, Betsy founded and directed the Portland Walking School Bus Program, a district wide public health initiative aimed at reducing transportation costs and increasing physical activity for elementary school children. Betsy graduated from Amherst College in 2012 where she studied Art History and Culture, Health & Science. Outside of the office, Betsy can be found volunteering at Portland Adult Education in an ESL classroom or practicing yoga as she earns her teacher certification.
Betsy can be reached at .
Jolie Ritzo, Program Manager, Community & Engagement, HealthDoers Network
Jolie Ritzo joined the team at NRHI with four years of experience in managed care where she worked as a certified health coach, participated in program development, oversaw the improvement of clinically approved patient education materials and lead day-to-day operations for a team of outpatient case managers. Prior to Jolie’s four years at Martin’s Point Health Care, she worked at a private winter sports academy teaching English, Civics and Health. She attained her Masters of Public Health from the University of Massachusetts Amherst in 2013. Jolie’s undergraduate studies lead her to a BS in Community Health Education at the University of Maine Farmington. Jolie has committed herself to mastering the use of motivational interviewing and has participated in numerous trainings to further the development of her skills. She is passionate about helping others achieve improved health and also is dedicated to her own health and wellness. She loves spending time outside with her family.
Jolie can be reached at .
Kathleen Shannon Nichols, Communications Manager
Kathleen Shannon Nichols joined NRHI in May of 2016 to lead internal and external communications, media relations, and social media outreach. Kathy is an award winning storyteller with extensive experience as a broadcast journalist and as a corporate communicator. She led executive and employee communications with Martin’s Point Healthcare, an 800-employee non-profit organization based in Portland, Maine that operates two health insurance programs and seven clinical practices. Prior to that, Kathy was an investigative reporter in several markets across the country, most recently in Maine where she also hosted and delivered stories for the evening magazine program, “207”. As a speaker coach for Ted Talks, Kathy helps executives, front line employees, artists and community members weave storytelling and visual aids into presentations to make them engaging and compelling. Kathy lives in the Portland area with her husband, twin sons, and overly affectionate Weimeraner dogs.
You can reach her at .
Pam Barry-Santos, Technical Lead, HealthDoers Network
Pam joined the team at NRHI with over 15 years of experience in technology. She started her tech work providing remote desktop and network support for offices of T. Rowe Price in Asia, and then supported train engineers up and down the east coast for CSX Railroad. Following that, she assisted federal employees with tech requests and support at the Social Security Administration headquarters just outside Baltimore. After moving across the country to Tucson, Arizona, and providing support at several companies, Pam spent the last 8 years expanding on her support knowledge by doing technical writing and website support and creation. In her most recent position, she was a web developer for the Arizona Geological Survey. Pam earned her B.A. degree from Western Maryland College with a dual major in Sociology and Spanish, and her M.S. degree from Capitol College in Internet Engineering. While she’ll miss the sun and the great “winters” in Tucson, she’s excited to be spending time rediscovering Maine with her husband and her son.
Pam can be reached at .
Geanette Treadway, Controller/Financial Operations Director
NRHI welcomed Geanette Treadway to our team on July 11th in the role of Controller/Financial Operations Director. Over the past ten years her career path demonstrated her ability to take on increasingly more responsible finance positions in a healthcare delivery system in Maine. In her last position as Director of Financial Planning, she was responsible for budget and forecasting, reconciliations and monthly close, audits and financial statement review, grant funded program reporting, decision support and long-range strategic planning. She also brings solid footing in human resource functions, including compensation analysis, and recruitment and retention strategies. Through her strong leadership, she guided the finance team through the successful merger of two healthcare systems, which included hospitals, physician practices and long term care facilities. She thrives in a fast-paced, fluid atmosphere. Having worked on the delivery side of healthcare and understands firsthand the challenges that providers face, she’s excited to join an organization that is at the forefront of leading innovation and change across the country. Geanette holds a BA in Economics and an MBA in Healthcare Management.
Geanette can be reached at .
Lucy McDermott, G2A Navigator, Getting to Affordability Project
Lucy joined NRHI in June of 2016 as the HealthDoers the Community Manager for the HealthDoers Network. Lucy graduated from the University of Vermont where she studied Economics and Community Development. While in school Lucy helped guide communities through the project planning process and assisted communities with grant applications. Lucy also studied the impact that the Affordable Care Act had on farmers nationally. The purpose of her research was to determine what resources were available to farmers and what could be done to make those resources more accessible. In her spare time Lucy enjoys kayaking on Sebec Lake and reading Supreme Court rulings.
Lucy can be reached at .
Tom Faunce, Communications Specialist
Tom Faunce joined NRHI in October 2016 as Marketing & Communications Specialist. With a background in journalism, publishing and multi-media, Tom has extensive experience working with C-level executives to create marketing collateral in both digital and print platforms on an international level. While new to the healthcare field, he has been heavily involved for the past three years in creating and marketing content on sustainability and green building practices throughout the construction industry.
Tom can be reached at
Evan Norris, Event Coordinator
Evan comes to NRHI from the Council on International Educational Exchange, where he worked as a grants writer and project coordinator. Earlier in his career he worked on the USAID project Tarabot in Baghdad, Iraq and for the Middle East Institute in Washington, DC. Evan earned his bachelor’s degree in history at Trinity College and his master’s in history at the University of Maryland. Outside of work, Evan enjoys watching movies and exploring the restaurant scene in southern Maine. Evan currently lives in Portland, Maine with his rescue cat Oswald.
Evan can be reached at
Lydia Kinney, Community Manager
Lydia Kinney joins the NRHI HealthDoers Team as the Community Manager for the Open Community. Lydia has a background in operations management and online community management. Her experience as a community manager has allowed her to focus on developing remote communities to foster relationships and engagement, optimize quality content, and create best practices. Lydia earned her BS in Secondary Education, English through the University of Maine Farmington. Prior to her three years of experience in operations and community management, she worked as a high school English teacher; during which time, she worked to develop a web-based application to facilitate flexible scheduling and best practices in Response to Intervention. Outside of work, Lydia enjoys creative projects such as refinishing furniture and crocheting.
Lydia can be reached at
Savannah Willey, Finance & Operations Manager
Savannah Willey joined NRHI in March of 2017 as Finance & Operations Manager. Her experience includes more than 8 years in the Finance field, including 3½ years in a healthcare setting. Most recently she was the Senior Financial Analyst at Southern Maine Health Care. There Savannah worked with all levels of leadership to develop and adhere to organizational operating budgets, implemented benchmarking software, developed and delivered training programs and served as a mentor to junior Analysts. She earned both her BS and Masters in Business Administration from the University of Southern Maine and has an interest in organizational behavior and motivation. Outside of work Savannah is passionate about traveling, movies, music and, most of all, going on adventures with her son.
Savannah can be reached at