Elizabeth Mitchell, President and CEO
On May 1, 2013, Elizabeth Mitchell became the new President and CEO of the Network for Regional Healthcare Improvement. Prior to taking her role with NRHI, Mitchell led the Maine Health Management Coalition and Foundation as CEO since 2008. Under Mitchell’s leadership, the Coalition became one of the most successful Regional Health Improvement Collaboratives in the country, implementing innovative programs in quality and cost measurement, employer and consumer engagement, and payment and delivery reform that are widely viewed as models for improving both the quality and affordability of healthcare. At the beginning of 2013, the Coalition was designated as one of the initial four Qualified Entities by the Centers for Medicare and Medicaid Services, enabling the residents of Maine to use Medicare claims data in their efforts to reduce healthcare costs and improve quality. In February 2013, the State of Maine received a $33 million State Innovation Models grant from the CMS Innovation Center, one of only six states to receive similar funding, based on an application developed jointly by the State and the Coalition. Mitchell has also played a leadership role in national initiatives on healthcare quality and cost through her roles as Chair of the NRHI Board of Directors, as a member of theMACRA Physician Focused Payment Model Technical Advisory Committee, as a member of the Board of Directors of the National Quality Forum, as a member of the Coordinating Committee for the Measure Applications Partnership, and as a member of the Board of Directors of the National Business Coalition on Health. In February 2013, she gave invited testimony to the Subcommittee on Health of the U.S. House of Representatives Committee on Energy and Commerce, describing the work that the Maine Health Management Coalition has done to improve the quality and affordability of healthcare in Maine and the role that Regional Health Improvement Collaboratives could play in transforming healthcare nationally. Prior to becoming CEO of the Maine Health Management Coalition, Mitchell worked for MaineHealth, Maine’s largest integrated health system, where she led several transparency and quality improvement efforts. She served two terms in the Maine State Legislature, where she chaired the Health and Human Services Committee. She has also held posts at the National Academy for State Health Policy and London’s Nuffield Trust. She was selected for an Atlantic Fellowship in Public Policy by the Commonwealth Fund and the British Council. She completed the International Health Leadership Program at Cambridge University’s Judge School of Management while pursuing graduate studies at the London School of Economics.
Elizabeth can be contacted at .
Dianne Hasselman, Executive Director, Federal and New Programs
Dianne Hasselman is the Deputy Director for the Network of Regional Healthcare Improvement (NRHI). In this role, she works to develop the strategy and operational capacity of the organization. Her expertise includes working with multi-stakeholder, regional collaboratives on partnering with public purchasers (particularly Medicaid agencies) and payers to advance delivery system, payment reform, and quality improvement. Most recently, she managed a project for the Milbank Memorial Fund on understanding and strengthening partnerships between state agencies and regional health improvement collaboratives. An issue brief resulting from this initiative will be available in late-summer 2015. Dianne leads NRHI’s Choosing Wisely technical assistance initiative with the American Board of Internal Medicine Foundation (ABIMF), and she will direct NRHI’s work as part of an AHRQ-funded Center of Excellence, under the leadership of with the National Bureau for Economic Research and Harvard University. For this AHRQ project, the project team will study health systems’ efforts to disseminate patient-centered outcomes research in four states: Colorado, Massachusetts, Oregon, and Utah. In her time at NRHI, Dianne co-authored three issue briefs for NRHI’s payment reform series with support from the Robert Wood Johnson Foundation, including: Moving from Quality to Value: Measuring and Controlling the Cost of Health Care; Advancing Transparency in Payment Reform: The Top Dos and Don’ts from Regional Multi-Stakeholder Collaboratives; and Complementary Roles of States and Regional Health Improvement Collaboratives in Supporting Payment and Delivery System Reform. Dianne has also directed development of a one-of-a-kind tool that captures the key characteristics, signature programs, and skills sets of the more than 35 regional health care collaboratives that are part of NRHI’s national network.
Dianne can be reached at .
Ellen Gagnon, Executive Director, TCoC and Project Management Collaboration
Ellen Gagnon is currently the Executive Director TCoC & Project Management Collaboration and leads NRHI’s Getting to Affordability initiative, a multi-region approach to producing and sharing standardized and actionable healthcare cost reporting. Ellen promotes collaboration among regions to share best practices on the technical process of reporting Total Cost of Care (TCoC), and how to engage stakeholders to use the information locally. As a member of the NRHI Leadership Team, she brings her expertise in project leadership and management to help advance NRHI and its members’ mission to advance Triple Aim Innovation. She joined the Network for Regional Healthcare Improvement (NRHI) as the Senior Project Director on November 1, 2013, bringing over twenty years of experience in the healthcare industry. Prior to joining NRHI, she held the position of Senior Program Manager at Martin’s Point Health Care, developing and leading various cross-functional teams and supporting efforts that included Behavioral Health integration, a Medical Expense Management initiative and Clinical Quality Reporting. She served as the Population Health Nurse Advisor and organized multiple efforts toward achievement of NCQA Patient Center Medical Home standards. She was the Senior Project Manager for Martin s Point Health Plans, leading teams to develop and implement an innovative Primary Care Payment Model with a support web-based provider reporting and medical expense analysis tool.
Ellen can be reached at .
Randy Chenard, Executive Director, HealthDoers Network
Randy Chenard comes to NRHI as the Executive Director of the HealthDoers Network with over 20 years of experience leading organizations both operationally and through transformation, including large, complex initiatives focusing on transformational change. Most recently, he served as the Program Director for the Maine State Innovation Model, leading multi-payer healthcare transformation and innovation projects throughout the State of Maine, including innovations ranging from the advancement of payment reform to health information technology. Under Randy’s leadership, Maine became known for it’s excellence in effective organization and execution of healthcare transformation activity. Prior to Randy’s experience leading Maine’s SIM program, he was the Assistant Vice President of Strategic Execution for Global Business Solutions with a Fortune 250 company, where he gained experience in many leadership and organizational capacities, developing the skills to lead diverse organizations and cross-functional teams to significant goal achievement. Through those experiences, he has developed a solid understanding of how collaboration, partnership, and innovation impact the ultimate success of any initiative and organization, and how to operationalize those capabilities.
Randy can be reached at .
Stacy Donohue, Senior Program Manager, NRHI High-Value Care Support and Alignment Network
Stacy Donohue joined the Network for Regional Healthcare Improvement October 2015 to provide program management to NRHI’s High–Value Care Support and Alignment Network under CMS’ Transforming Clinical Practice Initiative. Stacy brings more than twenty years of experience in the healthcare industry in the areas of network management, operations management, process and quality improvement, product management, and accreditation and compliance management. Stacy holds a Masters’ in Business with a concentration in healthcare management, several project management certifications, is a Six Sigma Blackbelt and a certified process master.
Stacy can be reached at .
Jessica Little, Senior Manager of Operations, HealthDoers Network
Jessica comes to NRHI most recently from Martin’s Point Healthcare where she spent 4.5 years leading program development and project management within the health management department. Programs were focused on identification, stratification, intervention and success measurement for patients with chronic conditions, high risk medical conditions and behavioral health conditions. Program goals focused on patient experience, improved health outcomes and medical expense management. In this role she was also responsible for management of a team of health coaches and operations staff, development of effectiveness reporting and presentation to key stakeholders, vendor implementation and management, and contract management. In addition to her experience at Martin’s Point, Jessica has direct healthcare experience as a registered dietitian and sales professional for clinical nutrition products. Jessica is also the co-owner of Magnolia Fitness, a barre and yoga studio where she is responsible for operations, budget, marketing and class instruction.
Jessica can be reached at .
Toni Mark, Grants Manager
Toni Mark joined the Network for Regional Healthcare Improvement on January 2015. As Grants Manager for NRHI, Toni oversees the financial administration of all grants and agreements and ensures compliance with each funder’s policies. Prior to joining NRHI, she spent approximately 10 years in Alaska writing, negotiating, and managing federal, state, private and corporate grants. Toni began her journey in grant writing and management as the General Administrator for the Native Village of Kwinhagak, a federally recognized tribe, located on the Kuskokwim Bay in Quinhagak, Alaska. Then as senior Grant Writer for Three Star Enterprises, LLC in Palmer, Alaska, she wrote primarily Federal grants for tribes located in the remote regions of Alaska and assisted several in being able to manage their grants themselves. Mostly recently, she served as the Grants Administrator for the Alaska Native Heritage Center, and also got to experience the rich cultures of Alaska. Toni graduated summa cum laude with a BA in Organizational Leadership from University of New England.
Toni can be reached at .
Mary-Isabel Aromando, Project Coordinator, Getting to Affordability
Mary-Isabel Aromando is the project coordinator for the Getting to Affordability project. She also supports the Choosing Wisely and Payment Reform initiatives. Mary-Isabel joined NRHI in September 2014 as the project coordinator for the Center for Healthcare Transparency. In this role she was responsible for organizing a wealth of specialized materials and providing value-added administrative support to ensure that both on-site and remote team members and collaborators were able to work efficiently together. Prior to joining NRHI, Mary-Isabel worked as the Executive Administrator for the Massachusetts Health Officers Association where she managed executive meetings and served as the organization’s liaison to other public health agencies. She also spent several years as the outreach health educator at the Maine Medical Center Cancer Institute where she had the opportunity to support clinical staff in their outreach efforts and engaged with area service providers. Mary-Isabel has an undergraduate degree in biology from Tufts University and a master’s degree in Environmental Health from Clark University.
Mary-Isabel can be reached at
Emily Dietsch, Senior Coordinator, Collaborative Learning Programs
Emily Dietsch, MA, ABD PhD candidate, brings with her an extensive background in academia as well as experience in the communications arena and public sector reform. All three of these fields come together in her work as Learning & Networks coordinator for NRHI, through which she develops content and strategy for collaborative learning efforts, fosters and supports relationships with NRHI memberships and other healthcare allies, and fundamentally helps to connect people and ideas in the service of healthcare improvement goals. In addition to her work for NRHI, Emily is in the final stage of an American Studies doctoral program and also works as an award-winning journalist in the arts and culture sector. Previously she was part of the events and communications team within Aligning Forces for Quality (an RWJF-funded healthcare initiative based in Washington, DC), and co-stewarded a groundbreaking strategic improvement plan for the State Treasury of Rhode Island. She gained her BA from Brown University, where she began her studies in a medical program but ultimately pursued dual concentrations in American Civilization and Art History.
Emily can be reached at .
Jacob Watts, Events & Communications Coordinator
Jacob Watts is the Events & Communications Coordinator for NRHI. He brings over 7 years of experience in national and international high profile event and logistics management. Jacob served as a White House Advance Associate for over four years where he helped to coordinate and execute the logistics of over 13 international trips for the Executive Offices of the President and Vice President of the United States. His portfolio includes state and presidential campaigns, inaugurations, and the 2012 Democratic National Convention. Prior to joining the NRHI team, Jacob served as Governor Deval L. Patrick’s Advance Lead where he managed the execution of the Governor’s events and international trade missions on behalf of the Commonwealth of Massachusetts. Jacob earned his B.A. in Communication Studies with minors in Spanish and International Relations from Seton Hall University.
Jacob can be reached at .
Barbara (BJ) Dacko, Operations Manager
Barbara (BJ) Dacko serves as Operations Manager and oversees all office management duties for the NRHI organization. BJ joined NRHI in August of 2013, bringing with her over 20 years of diverse business management experience. Prior to joining NRHI, BJ was employed by Delhaize America in Scarborough, Maine. She served as Executive Assistant to the Vice President of Sustainability, U.S., and the Director of Real Estate U.S.–North, and their respective teams. BJ was responsible for providing all administrative and operational support for both areas. Prior to Delhaize America, BJ was employed at L.L. Bean, Inc. based in Freeport, Maine for over 16 years serving in various management role, managing several diverse business units with annual sales revenues between $7M-$20M. While employed at L.L. Bean, BJ was a key player in many successful high-profile business process improvement projects and programs. Her background ranges from extensive administrative, operational, and leadership experience to a broad spectrum of event management.
BJ can be reached at .
Kelly Seiler, Project Manager, Getting to Affordability
Kelly Seiler joined the Network for Regional Healthcare Improvement on May 1, 2015. Kelly brings over 15 years of experience in project management, with a focus on communications and relationship building. Kelly comes to NRHI after spending 7 years at Martin’s Point Health Care where she held a number of positions including Compliance Business Partner, Marketing Manager for Federal Health Plans, and Operations Strategist of the Commercial Health Plan. Kelly’s passion is centered around empowering healthcare purchasers through education, particularly around cost and quality transparency. Kelly graduated from the University of Southern Maine with a degree in Social Work, and worked as a Licensed Social Worker after serving in the United States Marine Corps. Kelly is also Certified in Healthcare Compliance. Kelly lives in Maine and enjoys taking long walks with her family, knitting socks, and working on home improvement projects.
Kelly can be reached .
Emily Levi, Project Coordinator, NRHI High-Value Care Support and Alignment Network
Emily Levi is the Project Coordinator for the NRHI High-Value Care Support and Alignment Network initiative through the Center for Medicare and Medicaid Services. In this role she is responsible for working with a team of seven national healthcare collaboratives to develop a high-value care learning program focused on evidence-based quality improvement activities and increasing awareness around total cost of care and high-value care. The learning program will be disseminated to Practice Transformation Networks working nationally. Previously Emily managed a federal grant through the Maine Center for Disease Control and Prevention. Emily brings experience of grant management, coordination, evaluation, and relationship building. Emily has her Master degree in Public Health from the Muskie School, University of Southern Maine.
Emily can be reached at .
Betsy Critchfield, Operations Specialist, HealthDoers Network
Betsy Critchfield is Operations Specialist for the HealthDoers Network, supporting rapid network growth and strengthening member engagement. Prior to NRHI, Betsy served as Event Coordinator for the Portland Museum of Art where she focused on logistics management and member engagement. In collaboration with the Maine Center for Disease Control and the Department of Transportation, Betsy founded and directed the Portland Walking School Bus Program, a district wide public health initiative aimed at reducing transportation costs and increasing physical activity for elementary school children. Betsy graduated from Amherst College in 2012 where she studied Art History and Culture, Health & Science. Outside of the office, Betsy can be found volunteering at Portland Adult Education in an ESL classroom or practicing yoga as she earns her teacher certification.
Betsy can be reached at .
Jolie Ritzo, Program Manager, Community Management, HealthDoers Network
Jolie Ritzo joined the team at NRHI with four years of experience in managed care where she worked as a certified health coach, participated in program development, oversaw the improvement of clinically approved patient education materials and lead day-to-day operations for a team of outpatient case managers. Prior to Jolie’s four years at Martin’s Point Health Care, she worked at a private winter sports academy teaching English, Civics and Health. She attained her Masters of Public Health from the University of Massachusetts Amherst in 2013. Jolie’s undergraduate studies lead her to a BS in Community Health Education at the University of Maine Farmington. Jolie has committed herself to mastering the use of motivational interviewing and has participated in numerous trainings to further the development of her skills. She is passionate about helping others achieve improved health and also is dedicated to her own health and wellness. She loves spending time outside with her family.
Jolie can be reached at .
Rachael Silvano, Operations Specialist, HealthDoers Network
Rachael Silvano is excited to join the HealthDoers team as Operation Specialist to assist in technical needs for community members and affiliates. Rachael has a diverse history working in nonprofits, serving as an Arts Educator for the Playwright Mentoring Project, and most recently as the Development Specialist for the local nonprofit Youth M.O.V.E Maine. Throughout her education and career, Rachael has had a desire to combine her aptitude in technology with serving the community. Rachael graduated from the Massachusetts College of Liberal Arts, earning her B.A in Sociology with a minor in family and child studies. During her academic career, she focused on socioeconomic factors in teenage pregnancy, presenting her work nationally at the American Sociological Association. At home, Rachael is a Netflix enthusiast, and enjoys spending time with her cat Walter and learning new hidden gems in the city of Portland.
Rachael can be reached at .
Kathleen Shannon Nichols, Communications Manager
Kathleen Shannon Nichols joined NRHI in May of 2016 to lead internal and external communications, media relations, and social media outreach. Kathy is an award winning storyteller with extensive experience as a broadcast journalist and as a corporate communicator. She led executive and employee communications with Martin’s Point Healthcare, an 800-employee non-profit organization based in Portland, Maine that operates two health insurance programs and seven clinical practices. Prior to that, Kathy was an investigative reporter in several markets across the country, most recently in Maine where she also hosted and delivered stories for the evening magazine program, “207”. As a speaker coach for Ted Talks, Kathy helps executives, front line employees, artists and community members weave storytelling and visual aids into presentations to make them engaging and compelling. Kathy lives in the Portland area with her husband, twin sons, and overly affectionate Weimeraner dogs.
You can reach her at .
Pam Barry-Santos, Technical Lead, HealthDoers Network
Pam joined the team at NRHI with over 15 years of experience in technology. She started her tech work providing remote desktop and network support for offices of T. Rowe Price in Asia, and then supported train engineers up and down the east coast for CSX Railroad. Following that, she assisted federal employees with tech requests and support at the Social Security Administration headquarters just outside Baltimore. After moving across the country to Tucson, Arizona, and providing support at several companies, Pam spent the last 8 years expanding on her support knowledge by doing technical writing and website support and creation. In her most recent position, she was a web developer for the Arizona Geological Survey. Pam earned her B.A. degree from Western Maryland College with a dual major in Sociology and Spanish, and her M.S. degree from Capitol College in Internet Engineering. While she’ll miss the sun and the great “winters” in Tucson, she’s excited to be spending time rediscovering Maine with her husband and her son.
Pam can be reached at .
Geanette Treadway, Controller/Financial Operations Director
NRHI welcomed Geanette Treadway to our team on July 11th in the role of Controller/Financial Operations Director. Over the past ten years her career path demonstrated her ability to take on increasingly more responsible finance positions in a healthcare delivery system in Maine. In her last position as Director of Financial Planning, she was responsible for budget and forecasting, reconciliations and monthly close, audits and financial statement review, grant funded program reporting, decision support and long-range strategic planning. She also brings solid footing in human resource functions, including compensation analysis, and recruitment and retention strategies. Through her strong leadership, she guided the finance team through the successful merger of two healthcare systems, which included hospitals, physician practices and long term care facilities. She thrives in a fast-paced, fluid atmosphere. Having worked on the delivery side of healthcare and understands firsthand the challenges that providers face, she’s excited to join an organization that is at the forefront of leading innovation and change across the country. Geanette holds a BA in Economics and an MBA in Healthcare Management.
Geanette can be reached at .
Lucy McDermott, Community Manager, HealthDoers Open Community
Lucy McDermott joins the NRHI HealthDoers team as the Community Manager for the Open Community. Lucy is a recent graduate of the University of Vermont where she studied Economics and Community Development. While in school Lucy helped guide communities through the project planning process and assisted communities with grant applications. Lucy also studied the impact that the Affordable Care Act had on farmers nationally. The purpose of her research was to determine what resources were available to farmers and what could be done to make those resources more accessible. In her spare time Lucy enjoys kayaking on Sebec Lake and visiting libraries.
Lucy can be reached at .
Janell Lewis, Program Manager, HealthDoers Network
Janell Lewis comes to NRHI most recently from MaineHealth’s Community Education Program. For the past 8 years she has worked as both a health educator and program manager. Her many tasks included improving the patient education process, patient engagement and patient experience, web design and management and process improvement. Additionally, she reviewed documents for appropriate health literacy and plain language design. Janell is also a trained focus group facilitator and health education instructor. She earned her Master’s degree in Health Education from Kent State University. Janell enjoys living in the Maine countryside with her family.
Janell can be reached at .