Unless otherwise noted, all virtual NRHI events are hosted in Eastern Standard time.
Date(s) - 05/23/2019
2:00 pm - 3:00 pm
In this Sustainability Module, Sarah Horst, MA, Institute for Clinical Systems Improvement, will explore the psychology of engaging people in change and share five simple tools to help you change the conversation about improvement.
- Collaboration as the “art” of improvement and its power when used in complement with traditional improvement science methods
- Applying improvisational communication techniques that help conversations go further faster
- Reframing the quality improvement focus from fixing problems to creating empathetic solutions and building from the positive