Joy Duling has joined NRHI as Vice President and Director of Special Projects. She will be responsible for developing and managing joint projects among NRHI members, helping to increase national awareness of and support for the work of Regional Health Improvement Collaboratives, and supporting sharing of knowledge among NRHI members.
Duling has been working with NRHI Member Quality Quest for Health of Illinois for the past three years, serving as the Program Director for the central regional satellite office of the Illinois Health Information Technology Regional Extension Center (IL-HITREC) and as Executive Director of the 20-county Central Illinois Health Information Exchange (CIHIE). Duling has run her own consulting business, a 25 Hour Day LLC, where she has specialized in helping organizations carry out their priorities with limited resources. Prior to going into business for herself, she had a distinguished career in state government. She was a member of former Illinois Governor Jim Edgar’s policy staff in the mid-nineties and worked on issues related to the Departments of Aging, Public Aid, Mental Health, Rehabilitation Services, Child and Family Services, and Veterans Affairs. She assisted with the development and passage of landmark legislation known as the Illinois Permanency Initiative, as well as the planning for a multi-agency consolidation into what is now known as the Illinois Department of Human Services. She then served as Assistant to the Chief of Staff and Program Manager for Special Projects at the Illinois Department of Children and Family Services, where she coordinated projects such as implementation of a best practice child welfare model, roll-out of the Statewide Automated Child Welfare Information System, and development of a new Behavioral Healthcare Service Model. She has a Master’s Degree in Social Work from the University of Illinois at Champaign-Urbana with a specialization in Policy, Planning and Administration.